Apple customer care :)

Well, I discovered my first real problem with my Iphone.

No matter what mode I was in, or how my phone was set up, I was getting the constant message, “This accessory was not made to work with iPhone.” It asked me below the headline if I wanted to set the phone to Airline mode.

Thing is, there was NOTHING plugged into my phone. I did a reset, tried blowing some compressed air into the dock port and headphone port to loosen any dust that may have been the cause, to no avail.

I did a restore and reset to see if this was somehow software related. It started gradually and incrementally, but now is constantly happening.

Just wondering if anyone else has experienced this so far.

Then I decided to call to Apple customer care. I explained the problem to the receiver at Apple Customer care team. He told me not to be worried. I was asked to send the phone to them and they will replace it.

Fine, day after the phone call, one of the men from the Courier Company UPS came to my home and took the phone back.

Surprisingly, I got a new Iphone back within very short time.

Apple Iphone Repair Status

Apple Iphone Repair Status

I am very pleased to see the customer service from the Apple Team. Its really great.

One response to “Apple customer care :)

  1. Do you still have their phone number? I need their help in getting a rebate. Thank you very much.

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